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    Shipping policy

    Shipping Policy

    At Houndmark, we are committed to delivering high-quality dog apparel with care, reliability, and transparency. Below you’ll find all the details regarding how we process and ship your orders.

    Order Processing Time

    • All orders are processed within 1–3 business days after payment confirmation

    • Orders are not processed on weekends or public holidays

    • During high demand periods, processing times may be slightly extended

    Shipping Time

    • Estimated delivery time: 7–14 business days

    • Delivery times may vary depending on your location, shipping carrier, and customs processing

    • In rare cases, delivery may take up to 20 business days

    Shipping Cost

    • Free worldwide shipping on all orders

    • No hidden fees or additional shipping charges

    Order Tracking

    • Once your order is shipped, a tracking number will be sent to your email

    • Tracking information may take 24–72 hours to become active

    • You can track your order at any time using the Order Lookup page on our website

    Customs, Duties & Taxes

    • Prices displayed on our website do not include customs duties or local taxes

    • Any additional fees charged by customs authorities are the responsibility of the customer

    • Customs policies vary by country, so we recommend checking with your local customs office if needed

    Incorrect or Incomplete Address

    • Please ensure that your shipping address is correct before completing your order

    • Houndmark is not responsible for orders delivered to incorrect or incomplete addresses

    • Orders returned due to address issues may require an additional reshipping fee

    Delayed or Lost Orders

    • If your order is delayed beyond the estimated delivery timeframe, please contact us

    • If an order is confirmed as lost, we will offer one of the following solutions:

      • A replacement shipment

      • A full refund, depending on the situation

    Contact Information

    If you have any questions regarding shipping or your order status, feel free to contact us: